• Terms and Conditions for Purchase:
  
  In these terms and conditions, the "Company" will mean The WineviewHK and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
  
  GeneralIt is illegal to sell alcohol to people under the age of 18. By placing an order, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.
• The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
• All orders are subject to confirmation of final availability and The WineviewHK shop Limited reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email before your requested delivery date.
• The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products have become out of stock, the Company reserves the right to offer alternative substitute products to the Customer of similar value and style.

Register

Customer who is willing to become our member and to enjoy the benefits and discounts is required to register before placing any order through this website. During the registration: ​You must provide us via E-mail with accurate, complete and up to date registration information. After that, our staff will contact you.

Goods Acceptance/ Return

It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery and purchase.

• You must carefully inspect all goods after collection/delivery immediately. If there is any shortage or a bottle of wine is considered to be faulty, please notify us immediately and it should be returned (at client's expense) at once for our examination with a copy of our original invoice or delivery note within 7 days from the date of purchase.
• Exchange and returns will apply to wines under HKD$750 /bottle only.
• No returns will be accepted for vintages ten years and older.
• You will be deemed to have accepted the goods as satisfaction after 7 days from the date of purchase, and thereafter will not be entitled to reject the goods for any reason.

For Unopened bottle

• within 7days from the date of delivery. We will accept returns for exchange. In the case of those items are sold out, we will fully refund your payment.
• We will not accept cancellation, exchange, refund and return for the items after 7days from the date of delivery.

For Opened bottle

• Due to the characteristics of the merchandise, we are not able to refund payments or accept returns once bottles are opened.
• Refund will not be available once purchase is made. Only exchange will be available only when valid original receipt (within 7 days upon date of purchase) is provided in bottle with sellable condition and the equal amount of exchange guarantee or higher than the original amount wished to return will only be applicable on wine or champagne below HK$750 (per bottle) or less than 10 years old.
• The staff of The WineviewHK shop Ltd. and CNG Wine is firm and definitive. In the eventuality of corked bottles, we will replace provided corked bottles are return full + in good condition and requested customer to fill in an investigation questionnaire and sign relative documents. (The document with definition of Corked wines will be presented to customers for verification). Investigation will take place within 7 days in HQ and return of the same kind of wine to customer once investigation is cleared up. Should customer decide to exchange to another kind of wine, customer is allowed to exchange with the equivalent amount or any bottle which is of higher amount. Lower amount than the original bottle, extra money will not be refunded.
• No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.

• Quality GuaranteeWe are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty, we will offer a replacement in question.
• Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines.
• Wines which are not classified as “Corked Wines” and only due to the subjectivity or dislike of the customers will not be allowed to exchange once purchase is made.
• No returns/exchanges on BLISS Hamper item.

Refund Policy

• It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery. ‧ Returns only accepted with valid receipt and no returns will be accepted on wine or champagne over HK$500 (per bottle) or more than 10 years old.

Delivery

• We offer FREE delivery (single location only) upon net purchases spending of HK$800 or over per single order. For orders which do not satisfy under such condition, a delivery charge of HK$100 shall apply.
  
  Non-pickup / Non-deliveryThe Company has the right to charge storages fees for storing the wine in the event that:
• a customer fails to pick up the wine within two weeks of purchase.
• wine is non-deliverable within two weeks of purchase due to customer's failure to notify the Company of change of address or the Company is otherwise unable to contact customer.
• a customer refuses to take delivery of the wine.
• In the event that the wine has not been collected / delivered and the storage fees referred to above have not been paid for 1 year from notification by the Company that the wine is ready, then the Company has the right to dispose of the wine with no further notice to the Customer. The Company shall have no liability to the customer in respect of disposal of the wine in such circumstances.
• These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the Customer and The WineviewHK shop Limited agrees to submit to the exclusive jurisdiction of the Hong Kong courts. The WineviewHK shop Limited may revise these terms and conditions at any time without prior notice. If any dispute arises, The WineviewHK shop Limited determination shall be final. Where these terms and conditions are available in English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.